Delivery Information
Delivery Timeframes
Timeframes below are a guide only - note we cannot guarantee delivery within these times.
Sydney, Victoria, Queensland metro areas: Next business day
Victoria outer areas: 2-3 business days
Queensland outer areas: 5-7 business days
WA metro: 5-7 business days
WA outer areas: 5-7 business days
SA metro: 2 business days
SA outer areas: 3 business days
Tasmania: 5-7 business days
Northern Territory: 6-7 business days
Authority to leave
We recommend using a business address for all deliveries.
We understand this is not always possible but note that all deliveries are 'authority to leave' if the delivery address is unattended.
Please leave additional instructions such as 'leave at front door' if necessary.
Note that couriers are unable to contact you prior to delivery or deliver at a specific time.
Delivery redirections for orders where no-one is available for collection is expensive and time-consuming.
If you do not want your order sent with authority to leave, please put 'no authority to leave' in the comments section of your order.
You will need to be available for delivery Monday to Friday 9-5pm local time.
If this is requested and no-one is available to collect the order, a redirection fee will be charged to the customer.
Order tracking
Customers should receive a “track my parcel” sent to their nominated email.
Do you compensate for delivery issues or late delivery:
While our time frames are realistic and delays are rare, they can happen, and it is best to allow enough time for your delivery.
As all deliveries are completed by external couriers/ freight forwarders, we do not offer compensation for slow or late deliveries.
We have no control over the speed or efficiency of the companies, or the individual drivers within these companies.